KAMPALAROAD HELP & FREQUENTLY ASKED QUESTIONS
Frequently Asked Questions
Q: Are your software licenses genuine and official?
Yes! All Windows, Microsoft Office, Antivirus (Kaspersky, ESET), and accounting software licenses sold on KampalaRoad.com are 100% genuine digital product keys sourced directly from authorized distributors. Digital activation key codes and official download links are issued instantly.
Q: How do I get my laptop repaired or find a specific replacement spare part?
You can visit our physical shop at Kamu Kamu Plaza, Second Floor SF24, Kampala Road, or contact us via WhatsApp (+256 776 338148) with your exact laptop model number. We stock screens, keyboards, batteries, chargers, fans, hinges, and motherboards for HP, Dell, Lenovo, Apple MacBook, Asus, Acer, and Toshiba.
Q: Do you deliver upcountry across Uganda?
Yes! We deliver nationwide across Uganda via recognized express courier services and regional bus networks (Mbarara, Gulu, Jinja, Mbale, Arua, Fort Portal, Masaka, etc.). Same-day delivery is available within Kampala and Wakiso.
Q: Do replacement computer parts come with a warranty?
All our replacement hardware spares—including laptop batteries, screens, original power adapters, SSDs, and RAM modules—come with standard testing warranties. If a component fails within the warranty period due to manufacturing defects, we replace it promptly.